Support after the booking
Not happy with your clean? Tell us within 24 hours.
For eligible bookings made and paid through Home Hops, we review what happened and help the customer and cleaner agree an appropriate way forward.
Tell us promptly
Report the concern within 24 hours of the clean ending and explain which agreed tasks fell short.
A fair review
We consider booking details, messages and useful evidence, and give both sides a chance to respond.
Help putting it right
Depending on the circumstances, this may involve a return visit, an appropriate price adjustment or another fair resolution.